Le Labo Counter Lead

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Counter Lead for Le Labo at a premium beauty counter in a selective retail environment, responsible for driving sales performance and market share through exceptional customer focus and brand representation. The role encompasses sales optimization, team leadership of counter operations, visual merchandising execution, and seamless omnichannel integration while maintaining luxury retail standards and operational excellence.

Role & Responsibilities

• Drive sales turnover and market share whilst maintaining consistent consumer focus and brand image representation
• Maximize sales performance through effective selling techniques, delivery of exceptional service, and adherence to retail standards
• Plan and execute visual merchandising layouts according to brand guidelines and commercial requirements
• Manage daily stock replenishment, delivery coordination, and inventory administration within company timeframes
• Develop and implement local marketing and events initiatives aligned with retailer activity and brand strategy
• Deliver comprehensive product knowledge to ensure consumers receive industry-leading consultation and product recommendations
• Manage consumer complaints and refunds in accordance with company guidelines, escalating to Area Manager when appropriate
• Maintain retail standards and housekeeping to premium levels through daily review and corrective action
• Ensure compliance with all health, safety, and security policies, minimizing stock loss and maintaining a safe environment
• Monitor competitor activities, market trends, and emerging opportunities to inform strategic decisions
• Leverage social media and digital tools to amplify brand awareness, drive engagement, and enhance brand image
• Develop consumer recruitment and retention strategies to build a loyal customer base

Qualifications

• Proven experience in fast-paced retail and consumer-facing environments
• Commercial understanding and awareness of the beauty and luxury retail industry
• Effective communication, organization, and prioritization skills
• Ability to drive self-development and continuous learning

Skills

Experience

Proven experience in a fast-paced retail or consumer-facing environment, ideally within beauty, fragrance, or luxury retail sectors. Demonstrated commercial acumen and the ability to drive sales through effective team leadership, visual presentation, and customer engagement strategies.

Education

No specific educational qualification stated; strong retail operations background and luxury brand knowledge preferred.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.