Le Labo Area Sales and Education Manager

About Le Labo

Le Labo is a modern fragrance house renowned for its soulful, handcrafted approach to perfumery and its uncompromising devotion to craftsmanship, authenticity, and human connection. As an employer, the brand cultivates an intimate, creative environment where individuality, curiosity, and meticulous attention to detail are highly valued. Team members contribute to a distinctive retail and client experience built on personalization, ritual, and storytelling, while upholding the brand’s artisanal standards across every touchpoint. Rooted in a spirit of quiet luxury and purposeful creativity, Le Labo offers professionals the opportunity to grow within a culture that celebrates emotion, expertise, and the enduring power of scent.

Role & Responsibilities

• Set and achieve area sales and profitability targets by managing point-of-sale (POS) performance and aligning activity with brand objectives.
• Lead and engage POS management teams through regular communication and development opportunities to help them achieve targets.
• Monitor key performance indicators (KPIs), ensure commercial targets are met, and take corrective action when needed.
• Partner with internal teams and retail partners to develop and execute strategies that drive traffic and conversion while upholding brand values.
• Lead, coach, and develop POS management teams, providing the skills and resources required to meet business objectives.
• Foster accountability, teamwork, and high performance.
• Conduct regular performance reviews, set clear goals, and provide feedback based on KPIs and operational success.
• Build a talent pipeline by identifying key roles and providing team members with training and development opportunities.
• Ensure POS management teams follow company policies and maintain high customer-service standards, with a focus on consumer recruitment and retention.
• Oversee product presentation, inventory, and visual merchandising to execute the commercial strategy effectively.
• Partner with central teams to ensure operational processes are followed, including inventory management and store maintenance.
• Review retail operations to maintain high standards of service and product presentation.
• Champion brand values and ensure consistent representation at every POS location.
• Lead POS management teams in delivering exceptional consumer experiences through service excellence, product knowledge, and brand engagement.
• Represent the brand as an ambassador, promoting its identity and ensuring it resonates with customers at every point of interaction.

Qualifications

• Strong leadership capabilities and a proven ability to inspire and develop high-performing teams.
• Retail management experience focused on sales, service, and team leadership.
• Strong business acumen and the ability to interpret sales data and adjust strategies accordingly.
• Excellent communication and interpersonal skills for managing internal and external stakeholder relationships.
• A passion for exceptional customer service and driving business results.
• Ability to travel across the area and work flexible hours, including evenings and weekends.
• At least 5 years of retail management experience, with a strong background in sales, service, and team development.
• Proven experience managing large teams and multi-site operations and driving performance.
• A track record of delivering results through strategic planning and execution.
• Strong organisational skills and the ability to manage multiple priorities.
• A background in business, retail management, or a related field is preferred.

Skills

Experience

At least 5 years of retail management experience.

Education

A background in business, retail management, or a related field is preferred.

Benefits

Hybrid working; 25 days of annual leave excluding bank holidays; one additional annual-leave day to celebrate the employee’s birthday; holiday purchase opportunity; bonus opportunity; ability to work remotely or abroad for up to two weeks per calendar year; Summer Fridays; generous staff discount; mental health and wellbeing initiatives; benefits platform with exclusive discounts and offers; employee resource groups; LinkedIn Learning.

Culture

Le Labo fosters a craft-led, sensory workplace where teams are encouraged to slow down, pay attention to detail, and create highly personal experiences for every client. Its culture blends artisanal discipline with a creative, collaborative spirit, valuing authenticity, curiosity, and the human touch behind each fragrance.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.