Le Bon Marché Wine & Spirits Sales Associate

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Welcome customers and identify their wine and spirits requirements, providing personalized recommendations and expert pairing advice with food
• Prepare products for sale, process transactions at point of sale, and conclude customer interactions with professionalism
• Manage customer complaints or escalate to management as needed depending on issue severity
• Open and close the wine department, execute product placement and restocking procedures to maintain optimal shelf presentation
• Participate in inventory management, place orders, and monitor stock levels in coordination with departmental systems
• Address supplier issues and escalate to management when necessary
• Verify product signage, pricing labels, and promotional displays; implement updates as required
• Monitor expiration dates and sell-by dates; track product losses and markdowns
• Propose and participate in merchandising layout modifications and commercial campaigns
• Support wine education events including tastings, sommelier-led lessons, and customer training sessions in coordination with other departments
• Conduct and assist with inventory counts and preparatory procedures
• Maintain cleanliness and proper upkeep of the wine department, equipment, and storage areas with particular attention to waste segregation
• Observe all health, safety, and hygiene protocols
• Participate in delivery organization and storage of incoming shipments

Qualifications

• Ability to provide knowledgeable wine and spirits recommendations
• Strong customer service orientation with a commitment to customer satisfaction
• Proficiency in point-of-sale operations and cash handling
• Understanding of wine and spirits product knowledge, regions, varietals, and food pairings
• Attention to detail in product presentation and merchandising
• Ability to work flexibly within a retail environment

Skills

Experience

Entry-level experience or willingness to develop expertise in wine and spirits retail; prior retail customer service experience is beneficial but not required.

Education

High school diploma or equivalent preferred; formal wine education (WSET Level 1 or equivalent sommelier certification) a plus but not required at entry level.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.