Le Bon Marché Remote Customer Relations Specialist

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Respond to customer inquiries across all channels regarding loyalty programmes, e-commerce offerings, store hours, and product availability
• Manage customer requests and concerns remotely, including complaints, compensation requests, disputes, and ongoing cases through phone, email, social media, and mail for both the physical store and website
• Manage and animate social media exchanges and community engagement
• Promote store and website services, brands, and benefits to customers
• Proactively accompany customers to ensure satisfaction and positive experience
• Conduct outbound call campaigns for event organization and customer engagement
• Contribute to activity analysis and service department organization
• Participate in onboarding and integration of new team members

Qualifications

• First experience in customer reception and service, particularly via telephone
• Basic knowledge of community management and strong familiarity with social media platforms
• Excellent verbal and written communication skills
• Experience with Customer Relationship Management (CRM) tools such as Salesforce, Desk, or Zendesk is desirable
• Fluent English; additional language proficiency is appreciated
• Strong client orientation and result-driven mindset
• Diplomatic and dynamic interpersonal style
• Proactive and adaptable approach to changing priorities

Skills

Experience

Entry-level to early-career experience in customer-facing service roles, particularly via telephone; foundational exposure to community management and social media engagement preferred.

Education

No specific formal education requirements stated; secondary education or equivalent assumed for entry-level role.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.