Le Bon Marché Product Owner, E-Commerce

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Identify and analyze user needs and pain points through close collaboration with internal stakeholders (E-Commerce, CRM, Client Relations) and external partners to uncover opportunities for improvement
• Develop detailed user stories and precise acceptance criteria for development teams to facilitate clear requirements translation
• Monitor and oversee integrator development efforts, maintain project timelines, and challenge functional approaches to ensure quality delivery
• Build, prioritize, and maintain the product roadmap by translating business and user requirements into clear, actionable features
• Track key performance indicators (conversion rate, average basket size, customer satisfaction) and conduct continuous optimization through A/B testing and experimentation methodologies
• Monitor industry trends, emerging technologies, and competitive innovations within the e-commerce sector to identify improvement opportunities
• Lead change management initiatives to facilitate adoption of new features and ensure seamless integration into existing processes

Qualifications

• Degree from a Grande École (business school, engineering school) or equivalent university education (Bac+5)
• Minimum 3 years of professional experience as a Product Owner
• At least 3 years of experience managing complex e-commerce initiatives, preferably in the luxury or premium retail sector
• Proficiency in Agile methodologies, specifically Scrum and Kanban
• Advanced understanding of technical and functional aspects of e-commerce platforms such as Salesforce Commerce Cloud, Magento, or Shopify Plus
• Mastery of project management tools (Jira, Confluence) and data analytics tools (Google Analytics)
• Strong customer and user orientation with proven ability to translate complex problems into simple, relevant, and effective solutions
• Excellent communication and leadership capabilities with demonstrated ability to mobilize and align cross-functional teams around shared objectives

Skills

Experience

Minimum 3 years of professional experience as a Product Owner, with at least 3 years managing complex e-commerce projects, ideally within the luxury or premium retail sectors.

Education

Bachelor's degree (Bac+5) from a Grande École de Commerce (business school), engineering school, or equivalent university qualification.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.