Le Bon Marché Personalized Sales Advisor

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Welcome, inform, orient, and accompany customers throughout their store experience
• Develop product and service sales, execute complementary upsells, and drive customer loyalty through personalized engagement and portfolio management
• Guide customers through their purchasing journey, provide detailed information about store sections, and present product selection with storytelling and stock availability awareness
• Understand customer preferences and needs; proactively propose product selections, gift ideas, and expert advisory guidance
• Facilitate connections with department staff and customer service teams by clearly communicating customer intent and requirements
• Inform customers about the loyalty program, promote membership benefits, and open new loyalty accounts
• Gather, escalate, and act upon customer feedback, objections, and requests; follow up on customer inquiries
• Maintain and update CRM tools in compliance with GDPR regulations
• Participate in implementing action plans following quality audits
• Promote La Grande Epicerie de Paris's history, values, expertise, and philosophy to customers
• Present store organization and departments; conduct guided store tours for customers
• Highlight current commercial programming and events
• Participate in store events, activities, and customer tastings
• Maintain workplace health and safety standards
• Stay informed about store operations, commercial news, new brands, product launches, and emerging gastronomic trends
• Participate in inventory activities

Qualifications

• Minimum 3 years of professional sales or customer service experience, preferably in luxury or gastronomic retail
• Demonstrated passion for gastronomy with strong food product knowledge and culinary expertise
• Proven sales track record with ability to develop customer loyalty and manage client portfolios
• Fluent English; additional language proficiency highly valued
• Strong interpersonal and relationship-building skills with natural commercial acumen
• Customer-focused service orientation with proactive, solution-oriented mindset

Skills

Experience

Minimum 3 years of professional experience in sales, customer service, or luxury retail environments, with demonstrated success in customer engagement and sales development.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.