Le Bon Marché Customer Service Advisor

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Respond to customer inquiries across all channels (loyalty programs, e-commerce offerings, store hours, product availability)
• Manage and resolve customer requests remotely, including complaints, compensation claims, disputes, and ongoing cases from phone, email, social media, and correspondence for both the store and website
• Manage and engage in social media communications with customers
• Promote the store's and website's services, brands, and customer benefits to clientele
• Provide proactive customer support to ensure satisfaction and loyalty
• Conduct outbound calling campaigns for event organization and promotion
• Contribute to service activity analysis and organizational improvements
• Participate in onboarding and training of new team members

Qualifications

• First professional experience in customer reception and service, preferably via telephone
• First professional experience in community management with strong knowledge of social media platforms
• Excellent verbal and written communication skills
• Fluent English speaker; additional languages appreciated
• Familiarity with Customer Relationship Management (CRM) tools such as Salesforce, Desk, or Zendesk
• Strong interpersonal skills with a customer-centric orientation
• Results-driven mindset with strong teamwork capability
• Diplomatic and dynamic demeanor
• Proactive and adaptable approach to problem-solving
• Meticulous attention to detail and accuracy

Skills

Experience

First professional experience in customer service, with prior exposure to telephone-based support and community management preferred.

Education

No specific educational requirements mentioned.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.