Le Bon Marché Customer Service Advisor

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Respond to customer inquiries across multiple channels (phone, email, social media, mail) regarding loyalty programs, e-commerce, store hours, and product availability
• Manage remote customer requests including complaints, compensation, disputes, and ongoing cases for both the physical store and website
• Manage and animate social media exchanges and community engagement
• Promote store services, brands, and benefits of both the physical location and online platform
• Proactively support customers to ensure satisfaction and positive experience
• Conduct outbound calling campaigns for event organization and customer engagement
• Contribute to service activity analysis and organizational improvements
• Participate in the onboarding and training of new team members

Qualifications

• First experience in customer reception and service, particularly via telephone
• First experience in community management with strong social media knowledge
• Excellent verbal and written communication skills
• Proficiency with Customer Relationship Management (CRM) tools such as Salesforce, Desk, or Zendesk
• Excellent interpersonal skills with client-focused orientation
• Results-driven mentality with strong teamwork capabilities
• Diplomatic and dynamic approach to customer interactions
• Proactive and adaptable mindset
• Meticulous attention to detail and accuracy

Skills

Experience

Entry-level to junior experience in customer service, with particular emphasis on telephone-based client interaction and social media community management. Candidates with prior exposure to CRM platforms are preferred but not required.

Education

No specific educational qualification is mandated; however, professional training in customer service, hospitality, or communications is valued.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.