Le Bon Marché Customer Service Advisor

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Respond to customer inquiries across all channels (loyalty programme, e-commerce offerings, store hours, product availability) regarding Le Bon Marché Rive Gauche and Grande Epicerie
• Manage remote customer requests and concerns, including complaints, compensation requests, disputes, and ongoing cases originating from telephone, email, social media, and postal correspondence
• Manage and facilitate customer engagement on social media platforms
• Promote store services, brands, and benefits across physical and digital channels to customers
• Proactively ensure customer satisfaction and provide supportive guidance throughout the service journey
• Conduct outbound calling campaigns to organize and promote events
• Contribute to activity analysis and service organization initiatives
• Participate in the integration and training of new team members
• Collaborate with the broader Bon Marché team to deliver cohesive omnichannel customer experience

Qualifications

• Excellent verbal and written communication skills in French and English
• Prior experience in customer-facing roles, particularly telephone-based service delivery
• Demonstrated community management experience with strong social media literacy
• Proficiency with customer relationship management (CRM) tools such as Salesforce, Desk, or Zendesk is preferred
• Strong interpersonal skills with a client-centric orientation
• Results-driven mindset with proven ability to work collaboratively in team environments
• Diplomatic approach combined with dynamic presence and proactive adaptability
• Meticulous attention to detail and organizational rigor

Skills

Experience

Entry-level experience in customer service or hospitality, ideally with telephone-based support and community management components.

Education

Not specified; no formal educational requirements are stated.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.