Le Bon Marché Customer Relations Advisor – Remote Channels

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Respond to customer inquiries across all channels regarding loyalty programs, e-commerce offerings, store hours, and product availability
• Manage remote customer requests and concerns, including complaints, compensations, disputes, and ongoing cases via telephone, email, social media, and mail
• Manage and animate social media exchanges to enhance customer engagement
• Promote the services, brands, and advantages of the physical store and website to customers
• Proactively support customers to ensure satisfaction and resolution
• Conduct outbound calling campaigns in support of store events and special initiatives
• Contribute to service activity analysis and operational organization
• Participate in onboarding and training of new team members
• Collaborate with the main Bon Marché team to deliver cohesive customer experience across departments

Qualifications

• First experience in customer reception and service delivery, particularly via telephone
• First experience in community management with strong social media platform knowledge
• Excellent verbal and written communication skills
• Proficiency with Customer Relationship Management tools (such as Salesforce, Desk, or Zendesk)
• Strong customer orientation and client-focused mindset
• Result-driven with strong teamwork capability
• Diplomatic and dynamic interpersonal approach
• Proactive and adaptable problem-solving ability
• Meticulous attention to detail and organizational rigor
• Fluent English; additional language skills valued

Skills

Experience

First-time or entry-level experience in customer service and community management, preferably with exposure to telephone-based customer interactions and social media platforms.

Education

No specific educational qualification stipulated; professional experience in customer-facing roles prioritized.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.