Le Bon Marché Concierge

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

The Concierge provides personalized client assistance, recommendations, and solutions while coordinating concierge services and relationships with guides, drivers, tour operators, and other partners. The role is a full-time permanent position based on site at Samaritaine in Paris, with weekend work including Sundays and public holidays.

Role & Responsibilities

• Respond to client requests and direct clients within and outside the store according to their needs.
• Provide concierge services, including arranging transportation, delivering purchased products, and managing reservations.
• Keep information about the store’s services, events, and activities up to date.
• Issue purchase cards when needed and accurately record client data.
• Issue privilege discount cards to eligible clients in support of Personal Shoppers.
• Follow up on client requests, including complaints and repairs.
• Maintain knowledge of activities in Paris to address client expectations effectively.
• Maintain relationships with major Parisian organizations to respond to client requests.
• Coordinate the schedule and programming of guided store visits with the Marketing team.
• Maintain good professional relationships with tour operators, guides, and drivers.
• Assist Personal Shoppers with coordinating private visits, receptions, events, and other tailored services requested by clients.
• Help organize and participate in the store’s promotional and public relations activities.
• Provide personalized, high-quality service and recommendations, anticipate client needs, and offer effective solutions.
• Coordinate with guides, drivers, and tour operators to optimize visitor flows and ensure a smooth client experience.

Qualifications

• Secondary school diploma or equivalent, preferably specializing in hospitality and/or services.
• Experience in a similar role or in luxury hospitality.
• Essential knowledge of basic computing.
• Fluent English; any other language is an advantage.
• Proactive and autonomous.
• Team-oriented.
• Exemplary professionalism.
• Analytical and problem-solving skills.
• Excellent interpersonal skills.
• Strong client service and reception skills.
• Experience in a luxury environment with a strong client-service focus.
• Ability to remain standing during service and interact with international clients and diverse partners.
• Availability to work weekends, including Sundays, and public holidays.

Skills

Experience

Experience in a similar role or in luxury hospitality is required; the profile also identifies the level as entry-level.

Education

Secondary school diploma or equivalent, preferably specializing in hospitality and/or services.

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.