Le Bon Marché Client IT Project Manager

About Le Bon Marché

Le Bon Marché is a flagship Parisian department store renowned for curated luxury retail and an emphasis on elevated customer service. As part of the selective retail portfolio within the LVMH group, the organisation combines heritage merchandising with a progressive approach to client-facing digital solutions, sustaining a fast-paced environment where retail operations and IT collaborate closely.

Role & Responsibilities

• Translate business needs from sales advisors and customer teams into actionable technico-functional specifications and user stories for CRM, loyalty, clienteling and POS systems.
• Support the Client IT Project Manager in drafting detailed requirements, challenging requests to ensure alignment with project objectives and technical constraints.
• Coordinate with IT project leads and development teams to design and validate technical solutions; perform system investigations using SQL/SOQL, log analysis and JSON/XML inspection to diagnose issues and assess impacts.
• Define and execute test strategies and test plans (functional, integration, non‑regression); run test campaigns, log defects and follow issues through to resolution.
• Validate deliverable quality before production deployment and contribute to deployment preparation and cutover activities.
• Maintain and enrich project documentation (functional, technical, test cases); propose process improvements and participate in automation initiatives for testing and deployment.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Project Management or equivalent (Bac+3 to Bac+5).
• Minimum 3 years of professional experience; 3–5 years preferred, ideally within retail or luxury sectors in AMOA, technico-functional, or software testing roles.
• Solid fundamentals in querying and analysing systems (SQL, SOQL), log analysis and working with JSON/XML.
• Practical experience producing user stories, specifications and test plans; familiarity with multi-application ecosystems (CRM, loyalty, POS).
• Experience with project and test management tools (Jira, Confluence, Squash) and with stakeholder-driven, operational rollouts.
• Strong interpersonal skills, analytical rigour, autonomy and the ability to communicate clearly in writing and orally; pragmatic and client‑oriented mindset.

Skills

Experience

Minimum 3 years of relevant professional experience; 3–5 years preferred, ideally within retail or luxury contexts and in AMOA/technico-functional or testing roles across multiple applications.

Education

Degree in Computer Science, Information Systems, Project Management or equivalent (Bac+3 to Bac+5).

Workplace

Culture

The organisation combines a strong customer-centric retail tradition with a collaborative, cross-functional IT culture focused on digital transformation. Teams operate in a dynamic environment where operational excellence, curiosity and continuous improvement are valued. The employer states an explicit commitment to diversity and inclusion and seeks to recruit and recognise talent from varied backgrounds.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.