Le Bon Marché Client IT Project Analyst

Location
Employment Full-Time
Seniority Mid-Level
Department IT & Technology Systems
Industry Selective Retailing & Department Stores
Posted Apr 12, 2026
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Le Bon Marché — Client IT Project Analyst in Paris. Join the IT Front Office to translate retail needs into CRM, POS and clienteling solutions.

Overview

Le Bon Marché is a landmark Parisian department store recognised for curated luxury retail and elevated client service. The maison is part of the LVMH selective retail portfolio and combines heritage merchandising with contemporary digital and clienteling initiatives, offering a collaborative, client‑centric environment for IT and retail professionals.

Role & Responsibilities

  • Gather and formalise business requirements from sales and client teams, translating field needs into technico‑functional specifications and user stories.
  • Assist the Client IT Project Manager in drafting detailed specifications and challenging business requests to ensure alignment with project objectives and technical constraints.
  • Coordinate closely with project managers and development teams to design solution approaches and ensure correct interpretation of requirements across systems (CRM, loyalty, clienteling, POS, marketing platforms).
  • Investigate and analyse system behaviour using SQL/SOQL queries, log analysis and JSON/XML inspection to qualify incidents and assess impact.
  • Define and execute test strategies and plans (functional, integration, regression), run test campaigns, log anomalies and follow issues through to resolution.
  • Validate deliverables and implementation quality prior to production deployments, and contribute to deployment and release activities where required.
  • Contribute to project documentation (functional, technical, test cases) and propose process improvements, including ideas for test automation and deployment optimisation.

Qualifications

  • Bachelor's or Master's degree in computer science, information systems, project management or equivalent (Bac+3 to Bac+5).
  • Minimum 3 years' professional experience; 3–5 years preferred, ideally in retail or luxury contexts and in a multi‑application IT environment.
  • Proven experience in AMOA / functional business analysis, requirements formalisation, and software testing.
  • Demonstrable ability to investigate technical issues (SQL/SOQL, log analysis, JSON/XML) and to translate business needs into technical acceptance criteria.
  • Familiarity with agile practices and experience producing user stories and acceptance criteria.

Skills

Salesforce SQL SOQL JSON XML Jira Confluence Squash CRM POS (point-of-sale) systems

Experience

Minimum 3 years' experience in IT business analysis, AMOA, or functional testing within a retail or luxury environment; experience across CRM, clienteling, loyalty and point‑of‑sale ecosystems preferred.

Education

Bachelor's or Master's degree in computer science, information systems, project management or equivalent (Bac+3 to Bac+5).

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Le Bon Marché blends historic Parisian retail heritage with modern, client‑centric digital practices. The organisation fosters cross‑disciplinary collaboration between commercial teams and IT, values diversity and inclusion, and prioritises excellence in customer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Bon Marché, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Business Analyst — Client Systems», «Client Solutions Analyst (CRM & POS)», «Functional IT Analyst — Retail», «CRM & Clienteling Business Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.