Le Bon Marché Beauty Customer Engagement Host

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Le Bon Marché is seeking a Beauty Customer Engagement Host on a fixed-term, full-time contract for its Beauty pop-up at La Samaritaine in Paris. The role welcomes visitors, showcases the Beauty offer and directs qualified traffic to the department’s sales areas, while supporting customer experience and commercial performance.

Role & Responsibilities

• Welcome customers drawn to the pop-up and capture visitors’ attention in high-traffic areas.
• Extend the customer experience by directing visitors to the store’s different Beauty areas and creating engaging, personalized interactions that encourage discovery of the wider offer.
• Promote the breadth and diversity of the Beauty selection, including exclusive brands, new arrivals, personalized services and treatment rooms.
• Encourage customers to explore the department’s different spaces and develop cross-selling opportunities through excellent knowledge of the offer.
• Stay fully informed about the store’s key commercial and event moments, product launches, current product news and ongoing activations.
• Deliver inspiring, expert communication focused on the customer experience.
• Generate a steady flow of qualified visitors to the Beauty corners, identify commercial opportunities and direct customers to the appropriate sales advisors.
• Contribute directly to the Beauty department’s overall commercial performance.
• Report on observed in-store trends to field managers, share customer feedback on the pop-up and activations, and identify opportunities to optimize the customer journey and experience.

Qualifications

• At least 3 years of experience.
• Experience in the Beauty, luxury or premium retail environment, with a demonstrated ability to create memorable customer experiences.
• Enjoy engaging with customers, sparking their interest and guiding them towards spaces and services suited to their needs.
• Bring energy, strong interpersonal skills and excellent presentation, while naturally embodying the codes of high-end hospitality and service.
• Use commercial acumen to identify opportunities, drive traffic to points of sale and contribute to departmental performance.
• Show initiative, commitment and a strong results orientation in dynamic, demanding environments, while providing an impeccable welcome to local and international customers.

Experience

At least 3 years

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.