Le Bon Marché Application Manager

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Identify and analyze requests for tool or workflow enhancements and application malfunctions.
• Plan and monitor implementation, working with the responsible manager or project manager.
• Organize business acceptance testing.
• Document solutions for users and provide training when necessary.
• Escalate blocking or critical issues to the manager.
• Communicate project progress regularly to business teams, production teams and solution vendors.
• Manage the relationship with the Service Desk, working closely with the team to maintain and improve support service levels.
• Hold regular follow-up meetings with the Service Desk team.
• Develop procedures for handling requests and incidents.
• Coordinate Service Desk actions or interventions with IT teams, including production and operations, or partners when needed.
• Provide Level 2 user support for applications and related work methods.
• Analyze anomalies and address root causes rather than symptoms alone.
• Explain issues and communicate them to the software vendor when needed.
• Provide precise responses to business users.
• Assess the severity of anomalies and escalate them to a manager when necessary.
• Identify recurring malfunctions and propose solutions that address their root causes.
• Capture lessons from issues encountered, identify training needs and update documentation.

Qualifications

• Training in information technology.
• A first experience in a similar role.
• Curiosity, methodical approach and strong organizational skills.
• Interest in the food retail sector.
• Fluent communication and a strong sense of priorities.
• Knowledge of SAP and proficiency in Excel.

Skills

Experience

Entry-level; first experience in a similar role.

Education

Training in information technology.

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.