Le Bon Marché Application Manager

About Le Bon Marché

Le Bon Marché Rive Gauche, founded in Paris in 1852 and celebrated as the world’s first department store, embodies a singular blend of heritage, cultural curiosity and contemporary luxury. As part of LVMH, the Maison offers employees an environment where retail excellence, artistic sensibility and exceptional service meet on the Left Bank. Its teams contribute to a refined and constantly evolving client experience across fashion, beauty, design, gastronomy and culture, supported by a tradition of innovation first shaped by Aristide and Marguerite Boucicaut. Le Bon Marché cultivates talent with elegance, entrepreneurial spirit and a deep respect for craftsmanship, creativity and Parisian art de vivre.

Role & Responsibilities

• Identify and analyse application evolution requirements and operational dysfunctions, planning and tracking implementation in collaboration with project managers and domain stakeholders
• Organize user acceptance testing (UAT) with business teams
• Document solutions and conduct user training as necessary
• Alert management on critical blockers and escalation points
• Provide regular status communications to business, production, and vendor stakeholders
• Maintain Service Desk operational readiness through close collaboration to optimize support levels
• Conduct regular progress meetings with Service Desk teams
• Establish procedures for handling user requests and incident management
• Coordinate IT interventions and partner actions across production and support teams
• Provide Level 2 application support and troubleshoot end-user issues
• Analyse application anomalies, focusing on root cause resolution rather than symptom treatment
• Escalate issues to vendors when necessary with precise technical documentation
• Assess anomaly criticality and escalate to management as required
• Identify recurring dysfunction patterns and propose systematic solutions
• Capture lessons learned from incidents to identify training needs and documentation updates

Qualifications

• Background in information technology
• Prior experience in a similar application management or support role
• Knowledge of SAP
• Proficiency in Microsoft Excel
• Demonstrated ability to communicate fluently across technical and business audiences
• Strong sense of prioritization and organizational discipline

Skills

Experience

Entry-level to junior application management or IT support role; candidate should have completed initial placement in a similar position

Education

Information technology degree or equivalent professional qualification

Workplace

Culture

Le Bon Marché fosters a refined, service-driven culture where teams are encouraged to combine Parisian elegance, creativity, and exceptional client care. As part of a historic and innovative retail house, employees work in a collaborative environment that values craftsmanship, cultural curiosity, and a deep sense of hospitality.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.