Le Bon Marché Application Manager

Location
Employment Full-Time
Seniority Entry-Level
Department IT & Technology Systems
Industry Selective Retailing & Department Stores
Posted Apr 12, 2026
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Le Bon Marché — Paris: Application Manager (CDI, full‑time). Hybrid role providing Level 2 support and application maintenance for back‑office systems.

Overview

Le Bon Marché is a prestigious Parisian department store renowned for curated luxury merchandising and a high-end food offer; it operates within the selective retailing segment of LVMH. The organisation combines heritage retail savoir‑faire with modern omnichannel operations and maintains dedicated IT teams to support in-store and back‑office systems.

Role & Responsibilities

  • Manage corrective and evolutionary maintenance for assigned applications, acting as the primary liaison between business users, project leaders and solution vendors.
  • Identify and analyse functional change requests and operational incidents; plan and track implementations in collaboration with project managers and domain leads.
  • Organise and coordinate user acceptance testing (recette) with business stakeholders and ensure delivery quality before production rollout.
  • Provide Level 2 support to users: diagnose anomalies, determine root causes, propose corrective solutions and escalate to the vendor or senior teams when required.
  • Define, document and maintain operational procedures and runbooks; produce user-facing documentation and deliver training when necessary.
  • Own the relationship with the Service Desk: maintain ticketing standards, establish incident handling procedures, run regular follow‑ups and coordinate interventions with IT production/exploitation teams or external partners.
  • Communicate progress, risks and blockers to stakeholders; identify recurring dysfunctions and propose systemic improvements to eliminate root causes.
  • Capture knowledge from incidents to update documentation, detect training needs and improve support processes.

Qualifications

  • Bachelor’s degree or equivalent in Computer Science, Information Systems or related field.
  • First professional experience in application support, maintenance or a comparable IT role (entry-level / débutant accepted).
  • Familiarity with SAP and advanced proficiency in Excel.
  • Methodical, organized and curious with a pragmatic problem‑solving approach and a strong sense of priorities.
  • Excellent verbal and written communication skills for interaction with business users and external vendors.
  • Interest in retail operations (including food retail environments) and their business processes.

Skills

SAP Excel

Experience

Entry‑level position requiring a first professional experience in application support, IT maintenance or a similar role; demonstrated exposure to user support, ticketing processes and coordination with project teams is expected.

Education

Bachelor's degree in Computer Science, Information Systems or equivalent.

Workplace

This position is based in Paris, Île-de-France, France.

Culture

Le Bon Marché combines heritage retail culture with a modern, service‑oriented approach. The workplace emphasises collaboration between commercial and technical teams and publicly commits to diversity and inclusion, recruiting and recognising talents from varied backgrounds.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Le Bon Marché, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Application Support Analyst», «IT Application Specialist», «Application Operations Analyst», «Business Application Analyst», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.