Le Bon Marché After‑Sales Advisor

About Le Bon Marché

Le Bon Marché is an iconic Parisian department store renowned for a carefully curated mix of fashion, design, beauty and gastronomy, presenting culture-driven retail experiences on the Rive Gauche. The store operates within a major luxury group and is recognised for its commitment to creativity, craftsmanship and high‑touch client service.

Role & Responsibilities

• Handle incoming after‑sales enquiries and complaints from the store, telephone, email and post, ensuring timely and professional responses.
• Manage and update administrative and accounting files daily for after‑sales cases (credits, refunds, reimbursements) and follow through to resolution in coordination with store staff, accounting and purchasing assistants.
• Serve as the internal liaison with store departments to ensure clear communication on open after‑sales dossiers with sales advisors and floor managers.
• Proactively accompany clients through the after‑sales process to secure satisfaction and preserve long‑term relationships.
• Promote store services, brand benefits and after‑sales propositions to clients.
• Develop, maintain and regularly update SAV reference documentation, including procedure directories and supplier contact lists.
• Propose process improvements to enhance the after‑sales customer experience.
• Support onboarding and training of new team members and participate in their integration.

Qualifications

• First professional experience in after‑sales or customer service.
• Excellent spoken and written communication skills; polished verbal presentation.
• Strong client orientation with an ability to diffuse conflict and de‑escalate complaints.
• Rigorous approach to administrative and accounting follow‑up.
• Results‑driven, collaborative team player with diplomatic presence and dynamism.
• Proactive, adaptable and solution‑oriented.
• Fluent English (spoken and written).

Skills

Experience

Entry‑level: a first experience in after‑sales or customer service is required; comfortable managing administrative and accounting follow‑up and liaising with multiple store departments.

Workplace

Culture

Le Bon Marché cultivates a refined, culture‑forward retail environment that values creativity, high‑quality client care and collaborative teamwork. The employer publicly emphasises inclusion and diversity and seeks candidates who contribute diplomatic, service‑oriented professionalism to the store experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.