- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
The Beauty Advisor represents Lancôme in Hangzhou, delivering expert beauty consultations and personalized product experiences while achieving sales targets, developing customer relationships, and supporting counter operations. The role is full-time and includes merchandising, stocktaking, compliance, and brand representation responsibilities.
Role & Responsibilities
- Provide expert brand consultation and an exceptional customer experience while achieving sales targets.
- Meet all sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain 360-degree customer relationships, recruit new customers, and increase customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Keep up with beauty market trends and competitor activity.
- Maintain knowledge of the brand and its categories, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized advice, recommend appropriate products, and support customers in trying products.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and follow up with care and empathy.
- Carry out daily tasks assigned by the counter manager, such as merchandising, cleaning, and stocktaking, while safeguarding store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and protect the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to embody the brand's culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Enthusiasm for beauty retail.
- Strong communication and clear verbal expression.
- Strong learning and adaptability skills, with a team-oriented approach.
- A strong customer-service mindset.
- Resilience at work.
Skills
Benefits
Professional training courses for the brand; performance bonus scheme; statutory five social insurance programs and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchase benefits, and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.