Lancôme Counter Manager

About Lancôme

Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.

Role & Responsibilities

• Lead and coach the team to achieve sales targets, managing, allocating and tracking performance metrics.
• Improve counter service standards, deliver an exceptional consumer experience and strengthen consumer engagement.
• Manage consumer relationships at the counter and develop plans to retain existing customers and attract new ones.
• Maintain strong partnerships with department stores and shopping centres, support their initiatives and build the brand's reputation in the retail area.
• Monitor market trends and competitor activity, identify the counter's strengths and develop sales opportunities.
• Oversee compliance with company policies at the counter and among team members, and uphold the brand image.
• Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
• Manage counter merchandise and inventory, ensuring accurate stock counts and inventory records.
• Monitor team performance, identify gaps, support team training, recommend solutions and provide coaching.
• Manage, motivate and develop team members.
• Ensure staffing meets the counter's business needs and allocate schedules and work assignments appropriately.
• Communicate effectively with team members, relay information in both directions, build team loyalty, foster openness and collaboration, and maintain high morale.

Qualifications

• Knowledge of the brand and its products.
• Ability to embody the brand's culture and values.
• Understanding of the beauty market and consumer trends.
• Knowledge of company and brand policies and procedures.
• Familiarity with digital tools.
• Knowledge of BA team management processes and guidelines, including the employee handbook.
• Ability to plan and execute counter business plans.
• Counter sales performance management skills.
• Customer-centric approach.
• Retail operations capability.
• Team coaching and performance management skills.
• Ability to foster teamwork.
• Communication and collaboration skills.
• Passion for the beauty retail industry.
• Good communication and clear presentation skills.
• Good people-management skills.
• Strong service orientation.
• Thoughtful, career-minded and resilient approach to work.
• At least 2 years of related work experience preferred.

Skills

Experience

At least 2 years of related work experience preferred.

Benefits

Brand-specific professional training courses and the group's training programme; performance bonuses; social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchase discounts and free products; paid annual leave and sick leave.

Culture

A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.