- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme’s Counter Manager in Dongguan leads the team to achieve sales targets, deliver exceptional service and manage consumer relationships, counter operations, inventory and team performance. The role also develops team members, oversees scheduling and maintains department-store partnerships. Full-time.
Role & Responsibilities
- Lead and coach the team to achieve sales targets; manage, allocate and track performance indicators.
- Improve counter service standards, deliver exceptional consumer experiences and strengthen consumer relationships.
- Manage consumer relationships and develop plans to retain existing customers and recruit new ones.
- Maintain strong partnerships with department stores and shopping centres, support their initiatives and strengthen the brand’s reputation in the trading area.
- Monitor market trends and competitors, identify the counter’s strengths and develop sales opportunities.
- Ensure the counter and team comply with company policies and maintain the brand image.
- Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
- Manage counter merchandise and inventory, ensuring accurate stocktakes and inventory records.
- Monitor team performance, identify performance gaps, coordinate training, recommend solutions and coach team members.
- Manage, motivate and develop team members.
- Ensure staffing meets business needs and allocate shifts and duties appropriately.
- Communicate effectively with team members, relay information in both directions, build team loyalty, encourage openness and collaboration, and maintain high morale.
Qualifications
- Passion for the beauty retail industry.
- Strong communication skills and clear self-expression.
- Strong people-management skills.
- Strong customer-service orientation.
- Thoughtful, resilient and goal-oriented about career development.
- At least 2 years of relevant work experience preferred.
Skills
Experience
At least 2 years of relevant work experience preferred.
Workplace
The successful candidate will be located in Dongguan, Guangdong, China.
Explore jobs in China.
Benefits
Brand-specific professional training and the group’s training programmes; performance bonus scheme; social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchase discounts and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Lancôme, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Beauty Retail Manager», «Cosmetics Department Supervisor», «Beauty Team Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.