- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme is seeking a Beauty Advisor in Wuhan to provide expert beauty consultations, personalised product recommendations and an excellent customer experience while meeting sales targets. The role also covers customer relationship management, department store collaboration, counter operations, brand compliance and use of retail systems and digital tools. Full-time position; benefits include professional training, performance bonuses, insurance and paid leave.
Role & Responsibilities
- Provide expert brand advice and an excellent customer experience while achieving sales targets.
- Meet all sales objectives set by the company.
- Use sales techniques to recommend suitable products and deliver a professional, personalised experience that meets customers’ expectations.
- Manage customer relationships across the customer journey, recruit new customers and build customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Keep abreast of beauty market trends and competitor activity.
- Maintain knowledge of the brand and its categories, including skincare, makeup techniques and fragrance.
- Identify customer needs, provide personalised consultations, recommend suitable products and support customers in trying them.
- Represent the brand through a positive service approach and after-sales care; understand customer profiles and follow up with customers in a timely, considerate manner.
- Complete daily tasks assigned by the counter manager, such as merchandising, cleaning and stocktaking, and safeguard store and counter property.
- Use relevant retail systems, beauty devices and digital tools.
- Comply with company policies and maintain the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability, with a collaborative approach.
- A strong service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.