- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme seeks a Beauty Advisor in Shanghai to provide expert brand consultations, personalised product recommendations and an outstanding customer experience while achieving sales targets. The role also covers customer relationship management, counter operations, retail systems and brand compliance; it is full-time.
Role & Responsibilities
- Provide professional brand advice and an outstanding customer experience to achieve sales targets.
- Meet all sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver a professional, personalised experience that meets customer expectations.
- Manage customer relationships across the customer journey, recruit new customers and strengthen customer loyalty.
- Work effectively with department-store and shopping-mall staff.
- Monitor beauty-market trends and competitor activity.
- Maintain knowledge of the brand and its categories, including skincare, makeup techniques and fragrance.
- Identify customer needs, provide personalised consultations, recommend suitable products and support customers in trying products.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and maintain timely contact with customers, demonstrating empathy and communication skills.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning and stocktaking, and safeguard store or counter assets.
- Use relevant retail systems, beauty equipment and digital tools.
- Comply with company policies and procedures to protect the brand image.
Qualifications
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability, with a team-oriented approach.
- Good customer-service orientation.
- Resilience at work.
Skills
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Explore jobs in China.
Benefits
Professional training courses for the brand; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.