- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
The Beauty Advisor represents Lancôme in Hangzhou, delivering expert, personalized beauty consultations and customer care while meeting sales targets, building customer loyalty, and supporting counter operations. The role is full-time and includes brand-specific training, a performance bonus plan, statutory social insurance and housing fund, supplementary medical insurance, company benefits, and paid annual and sick leave.
Role & Responsibilities
- Deliver professional brand consultations and an outstanding customer experience while achieving sales targets.
- Meet all sales objectives set by the company.
- Use sales techniques to recommend suitable products and provide professional, personalized experiences that meet customers’ expectations.
- Build and maintain 360-degree customer relationships, recruit new customers, and strengthen customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Stay informed about beauty market trends and competitors.
- Apply brand and category knowledge, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and support customers in trying products.
- Represent the brand through attentive service and after-sales care; understand customer profiles and follow up with customers with empathy and strong communication.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning, and stocktaking, while safeguarding store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and maintain the brand’s image.
Qualifications
- Demonstrate knowledge of the brand and its products.
- Embody the brand’s culture and values.
- Understand beauty market and consumer trends.
- Understand company and brand policies and procedures.
- Be proficient in using digital tools.
- Have a strong interest in beauty retail.
- Have strong communication skills and express ideas clearly.
- Demonstrate strong learning and adaptability, with a collaborative approach.
- Have a strong service mindset.
- Show resilience at work.
Skills
Workplace
This position is based in Hangzhou, Zhejiang, China.
Explore jobs in China.
Benefits
Brand-specific professional training; performance bonus plan; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and complimentary products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.