- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
The Beauty Advisor represents Lancôme at Xi'an SKP, delivering expert brand consultations, personalized product recommendations and after-sales service while achieving sales targets and building customer loyalty. The role also supports counter operations, merchandising, inventory and compliance, and includes brand training, performance bonuses, insurance and paid leave.
Role & Responsibilities
- Provide expert brand consultations and an exceptional customer experience to achieve sales targets.
- Meet all sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain 360-degree customer relationships, recruit new customers, and strengthen customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Monitor beauty market trends and competitor activity.
- Maintain knowledge of the brand and product categories, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and guide customers through product experiences.
- Represent the brand through a positive service attitude and after-sales support; understand customer profiles and maintain timely contact and engagement.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning, and inventory counts, while safeguarding store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and protect the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability, with a collaborative team spirit.
- Strong service orientation.
- Resilience at work.
Skills
Workplace
The successful candidate will be located in Xi'an, Shaanxi, China.
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Benefits
Brand-specific professional training; performance bonus scheme; statutory five social insurances and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchase discounts, and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.