- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
The Beauty Advisor represents Lancôme in Nanjing, providing expert, personalised beauty consultations, customer care and after-sales service while achieving sales targets and supporting counter operations. The role is full-time and includes brand training, performance bonuses, supplementary medical insurance, statutory social insurance and housing fund, regular company benefits, and paid annual and sick leave.
Role & Responsibilities
- Provide professional brand advice and an exceptional customer experience while achieving sales targets.
- Meet all sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver a professional, personalised experience that meets customer expectations.
- Build and maintain customer relationships across the customer journey, recruit new customers and strengthen loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Stay informed about beauty market trends and competitors.
- Maintain knowledge of the brand and category, including skincare, makeup techniques and fragrance.
- Identify customer needs, provide personalised consultations, recommend suitable products and support customers as they experience products.
- Represent the brand through attentive service and after-sales support; understand customer profiles and follow up with customers with empathy and strong communication.
- Carry out daily tasks assigned by the counter manager, including merchandising, cleaning and stocktaking, while safeguarding store and counter property.
- Use relevant retail systems, beauty equipment and digital tools.
- Comply with company policies and procedures to protect the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand’s culture and values.
- Awareness of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability, with a collaborative approach.
- Good service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday gifts, employee purchases and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.