- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme seeks a Beauty Advisor in Xi'an to deliver expert, personalized beauty consultations and an outstanding customer experience while achieving sales targets. The role combines customer relationship management and counter operations, including display maintenance, cleaning, and stocktaking; benefits include professional training, performance bonuses, insurance, and paid leave.
Role & Responsibilities
- Provide expert brand consultation and an outstanding customer experience while achieving sales targets.
- Meet all sales targets set by the company.
- Use effective selling techniques to recommend suitable products and deliver professional, personalized experiences that meet customers’ expectations.
- Manage customer relationships across the full customer journey, recruit new customers, and build customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Stay informed about beauty market trends and competitor activity.
- Maintain knowledge of the brand and its categories, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend appropriate products, and guide customers through product experiences.
- Represent the brand through a positive service approach and after-sales support; understand customer profiles and follow up with customers in a timely and considerate manner.
- Complete daily tasks assigned by the counter manager, such as display maintenance, cleaning, and stocktaking, and safeguard store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and procedures and uphold the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication skills and clear expression.
- Strong learning and adaptability, with a collaborative approach.
- Strong customer-service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.