- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme is seeking a Beauty Advisor in Shanghai to deliver personalized beauty consultations and customer experiences, achieve sales targets, and support counter operations. The role is full-time and includes customer relationship building, product recommendations, merchandising, stocktaking, and compliance with company policies.
Role & Responsibilities
- Provide professional brand consultations and an excellent customer experience while achieving sales targets.
- Meet all sales objectives set by the company.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet consumer expectations.
- Manage consumer relationships across the customer journey, recruit new customers, and build consumer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Monitor beauty market trends and competitor activity.
- Maintain knowledge of the brand and category, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and support customers as they try products.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and follow up with customers with empathy and effective communication.
- Carry out daily tasks assigned by the counter manager, including merchandising, cleaning, and stocktaking, while safeguarding store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and protect the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand's culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong learning and adaptability, with a collaborative approach.
- Strong service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; social insurance and housing fund; supplemental commercial medical insurance; regular company benefits including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.