- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
The Beauty Advisor represents Lancôme in Shanghai, delivering personalized beauty consultations, product experiences and after-sales care while achieving sales targets and developing customer loyalty. The role also supports counter operations, including merchandising, cleaning and stocktaking. Benefits include professional training, performance bonuses, statutory social insurance and housing fund, supplementary medical insurance, regular company benefits, and paid annual and sick leave.
Role & Responsibilities
- Provide professional brand advice and an exceptional customer experience while achieving sales targets.
- Meet company-set sales objectives.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain customer relationships across all touchpoints, recruit new customers and strengthen customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Keep informed about beauty market trends and competitors.
- Maintain knowledge of the brand and product categories, including skincare, makeup techniques and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products and support customers with product trials.
- Represent the brand through a positive service attitude and after-sales care; understand customer profiles and maintain timely contact with empathy and effective communication.
- Carry out daily tasks assigned by the counter manager, including merchandising, cleaning and stocktaking, and safeguard store and counter assets.
- Use relevant retail systems, beauty equipment and digital tools.
- Comply with company policies and maintain the brand image.
Qualifications
- Demonstrate knowledge of the brand and its products.
- Uphold the brand’s culture and values.
- Understand beauty market and consumer trends.
- Understand company and brand policies and procedures.
- Be proficient in using digital tools.
- Have a strong interest in beauty retail.
- Have good communication skills and express ideas clearly.
- Show strong learning and adaptability, with a collaborative approach.
- Demonstrate a strong service orientation.
- Show resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.