- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Lancôme
Perfumer Armand Petitjean founded Lancôme in 1935. Today its counters bring together fragrance, skincare and makeup. The French house has been part of L’Oréal since 1964.
Lancôme seeks a Beauty Advisor for its Shanghai counter to provide expert, personalized beauty consultations and customer experiences while achieving sales targets. The role combines customer relationship development, product recommendations and demonstrations, market awareness, and daily counter operations. Benefits include brand-specific training, performance bonuses, statutory social insurance and housing fund, supplementary medical insurance, company benefits, and paid annual and sick leave.
Role & Responsibilities
- Provide expert brand advice and an exceptional customer experience while achieving sales targets.
- Meet the sales targets set by the company.
- Use appropriate sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain customer relationships across all touchpoints, recruit new customers, and strengthen customer loyalty.
- Work effectively with department store and shopping mall staff.
- Monitor beauty market trends and competitor activity.
- Maintain knowledge of the brand and product categories, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and support customers in trying them.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and follow up with customers attentively, using empathy and communication skills.
- Complete daily tasks assigned by the counter manager, such as merchandising, cleaning, and stocktaking, and safeguard store and counter property.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and procedures and protect the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to embody the brand's culture and values.
- Understanding of beauty market and consumer trends.
- Understanding of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication skills and clear verbal expression.
- Strong learning and adaptability, with a collaborative mindset.
- Strong service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
A Lancôme advisor may move from a fragrance consultation to a skincare demonstration or a makeup application in the same appointment. Product education covers all three disciplines.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.