La Mer Counter Manager
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
La Mer Counter Manager at John Lewis Glasgow – Lead a prestige beauty sales team in this full-time retail management role with career progression potential.
Role & Responsibilities
- Lead, coach, and develop a team of Sales Associates to exceed sales and customer service targets
- Create and execute agile business plans focused on customer recruitment and retention through strategic targeting and impactful in-store events
- Manage exceptional customer relationship management and drive consistent point-of-sale performance
- Execute front-line marketing initiatives and in-store events to enhance brand visibility and customer engagement
- Hold team members accountable for performance while providing mentorship and coaching to unlock their full potential
- Develop and manage financial plans and counter budgets while optimizing resource allocation
- Maintain meticulous attention to detail and ensure superior organizational standards across counter operations
Qualifications
- Proven retail sales experience with demonstrated team leadership capability
- Strong strategic planning and execution skills with the ability to develop financial forecasts
- Exceptional verbal and written communication skills with demonstrated interpersonal excellence
- Advanced customer service orientation with the ability to manage complex situations diplomatically
- Working knowledge of computerized retail systems, email, and Microsoft Excel
- High attention to detail combined with strong organizational competency
- Ability to work autonomously while fostering collaborative team environments
Skills
Experience
Candidates should demonstrate proven leadership, coaching, and business management skills gained in a fast-paced retail environment. Experience in team leadership within luxury or prestige beauty retail is highly valued, though the degree of relevant experience is contingent upon the size and complexity of the store or business unit.
Education
Secondary education or equivalent; retail management certification or training is advantageous but not essential.
Workplace
The successful candidate will be located in Glasgow, Scotland, UK.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like La Mer, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Manager», «Retail Manager», «Brand Counter Lead», «Point of Sale Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.