L’Apogée Courchevel Spa Receptionist

About L’Apogée Courchevel

Set in the prestigious Jardin Alpin district of Courchevel 1850, L’Apogée Courchevel is an exceptional alpine retreat within the Oetker hotel portfolio. Combining the intimacy of a mountain chalet with refined hospitality, it brings together expertise across accommodation, gastronomy, wellness and guest relations. As an employer, the hotel offers a professional environment shaped by exacting service standards, teamwork and meticulous attention to detail. Its seasonal alpine setting calls for adaptability, discretion and an instinct for personalised attention, appealing to hospitality professionals who take pride in creating thoughtful, memorable experiences for an international clientele.

Role & Responsibilities

• Welcome guests and manage their Spa experience, including reservations.
• Manage treatment bookings and the treatment schedule.
• Respond to enquiries by telephone, email and in person.
• Use the Spa Booker reservation software.
• Follow up on bookings, amendments and special requests.
• Coordinate services with the therapist team.
• Assist with billing and service follow-up.
• Keep reception and treatment areas well organised.
• Advise guests on treatments and products suited to their needs.
• Promote Spa services through an elegant, personalised approach.
• Develop sales of products and complementary treatments.
• Contribute actively to achieving the Spa’s commercial objectives.

Qualifications

• Proficiency with computer tools and, ideally, Spa reservation software.
• Good knowledge of Spa treatments, products and protocols.
• Knowledge and application of LQA standards and luxury service requirements.
• Commercial awareness and the ability to provide consultative sales advice.
• English is essential; a second language is a significant advantage.

Skills

Compensation

The base compensation for this position is EUR 2,200 per month.

Benefits

Commission-based bonuses; meal allowances.

Culture

As part of Oetker Hotels, L’Apogée Courchevel’s workplace culture is shaped by the exacting standards of luxury Alpine hospitality, with an emphasis on discreet, highly personalised service. Its winter-season setting calls for close collaboration across teams, adaptability and meticulous attention to detail, bringing together hospitality professionals around the shared goal of creating a warm, refined guest experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.