Krug Head of Hospitality

About Krug

Krug, a distinguished Champagne House with a legacy spanning 180 years, operates under the prestigious LVMH group, renowned for its luxury wine and spirit offerings. As part of LVMH, Krug is committed to crafting exceptional Prestige Champagnes, maintaining a tradition of excellence and innovation in the industry.

Role & Responsibilities

• Contribute to defining Krug Hospitality’s short-, medium- and long-term ambitions and objectives.
• Design and deploy action plans for the reception venues, ensuring consistency, desirability and performance.
• Lead new development projects, including paid hospitality, the integration of new venues and the creation of new experiences.
• Develop a model for public experiences that balances guest experience excellence, brand consistency and economic performance.
• Directly manage a team of approximately 12 employees, including ambassadors, a guest experience coordinator, an operations officer, reception staff, chefs, cleaning staff and interns or apprentices, employed on permanent, temporary or freelance arrangements.
• Organize, support and develop the teams, maintaining service excellence, operational fluidity and adherence to Maison standards.
• Communicate the Maison’s values of generosity, excellence and teamwork.
• Oversee HR and organizational matters, including scheduling, reservations, contracts, recruitment, HR follow-up, training and skills development.
• Coordinate interactions with support functions in a matrix organization.
• Ensure visits are scheduled effectively and optimized in close coordination with Champagne cross-functional teams and Krug’s internal teams, including the Executive Committee, International Management, Oenology and Marketing.
• Develop, formalize and update reception-venue guidelines, and coordinate Education & Training programmes with International Management teams.
• Manage the activity budget of approximately €2 million, monitor indicators, and oversee daily F&B invoicing, operations, procurement and expenditure.
• Oversee maintenance and renovation projects across the three sites in close coordination with the relevant departments.
• Ensure the implementation, observance and communication of safety, hygiene and MHCS procedures, including inventory, tips and responsible consumption.
• Serve as the Maison’s primary contact for cross-functional projects involving MH and LVMH teams.
• Communicate the Maison’s official messages through every experience and detail.
• Represent Krug to guests and partners with a demanding, warm, authentic and humble ambassadorial presence.
• Host guest groups at relationship-focused experiences and participate in tastings, lunches and dinners, ensuring quality of both content and delivery.
• Represent Krug among local chef, wine-trade, community-leader and hospitality networks.
• Maintain a close partnership with Arnaud Lallement, ensuring shared high standards and alignment with Krug’s universe.
• Create and maintain a strong emotional connection with Krug Lovers around the world through private, invitation-only experiences for trade clients, press and influencers, and private clients.
• Lead the development of new paid experiences open to the public, with direct responsibility for venue and experience design, works oversight, operational excellence, economic performance and financial management.
• Ensure every experience reflects Krug’s image, standards, distinctiveness, universe and values.

Qualifications

• Knowledge of wine, Champagne, hospitality and/or luxury.
• Strong understanding of guest experience, tailored hospitality and the codes of high-end service.
• Education in hospitality management, business school or Food & Beverage specialization.
• At least 10 years of professional experience, ideally in luxury hotels, restaurants or reception venues, with substantial direct management of multidisciplinary teams and indirect management in a matrix organization.
• Demonstrated ability to combine strategic perspective with day-to-day operational involvement.
• Bilingual in French and English; a third language is an advantage.
• Good command of Microsoft Office.
• Strategic vision and strong project management skills to orchestrate, coordinate and prioritize.
• Ability to plan for the short, medium and long term while ensuring impeccable daily execution.
• Ability to support and develop varied profiles, both directly and in a matrix structure.
• Ability to foster a demanding, supportive working environment focused on collective excellence.
• High standards and rigor in maintaining execution quality.
• Service orientation, agility and command of luxury operational standards.
• Enjoys hands-on work and can act concretely, effectively and fluidly.
• Comfortable in a fast-paced environment with multiple competing priorities.
• Excellent internal and external communication skills.
• Strong public-speaking skills and ability to represent the Maison and its Champagnes with confidence.
• Strong ability to influence, persuade and align stakeholders.
• Highly effective interpersonal skills with varied contacts, including VIP guests, partners, chefs, internal teams and external stakeholders.
• Ability to manage significant budgets with rigor and sound judgment.
• Good understanding of economic performance, profitability and P&L monitoring.
• Ability to balance guest experience excellence and brand consistency with financial discipline.

Skills

Experience

At least 10 years of professional experience; ideally in luxury hotels, restaurants or reception venues, with substantial direct management of multidisciplinary teams and indirect management in a matrix organization.

Education

Education in hospitality management, business school or a Food & Beverage specialization.

Culture

Krug fosters a culture of excellence, innovation, and luxury, deeply rooted in its rich heritage. The workplace environment is characterized by a commitment to quality and a passion for delivering exceptional guest experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.