Krug Head of Hospitality
- Employment
- Full-Time
- Seniority
- Director
- Industry
- Wines, Spirits & Gastronomy
- Posted
- Sep 17, 2026
About Krug
Krug, a distinguished Champagne House with a legacy spanning 180 years, operates under the prestigious LVMH group, renowned for its luxury wine and spirit offerings. As part of LVMH, Krug is committed to crafting exceptional Prestige Champagnes, maintaining a tradition of excellence and innovation in the industry.
Krug, Reims | Head of Hospitality — Lead luxury champagne hospitality strategy, manage €2M budget, oversee 12-person team across historic venues.
Role & Responsibilities
- Define, pilot, and implement Krug's hospitality strategy in close collaboration with marketing, commercial, oenology, vineyard, and transverse teams across all reception venues
- Conceive and deploy action plans for reception venues balancing coherence, desirability, and performance
- Lead development of new paid hospitality offerings, including venue design oversight, project management, operational excellence, economic performance, and financial control
- Directly manage a team of approximately 12 collaborators including ambassadors, experience coordinators, operations officers, reception staff, chefs, housekeeping personnel, and interns/trainees
- Organize, support, and develop teams with constant commitment to service excellence, operational fluidity, and adherence to Maison standards
- Ensure comprehensive HR and organizational dimensions: planning, reservations, contracts, recruitment, HR tracking, training, and skills development
- Optimize visit planning in close coordination with transverse Champagne teams and internal Krug departments
- Develop, formalize, and update reception venue guidelines and coordinate Education & Training programs implementation
- Manage activity budget of approximately €2 million, monitor indicators, oversee F&B billing, operations, supplies, and expenditure
- Supervise maintenance and renovation projects across the three venues in coordination with relevant departments
- Guarantee implementation, compliance, and proper communication of security, hygiene, and MHCS procedures
- Serve as primary liaison for the Maison and MH/LVMH teams on transverse project oversight
- Embody the Maison through every experience and detail, serving as ambassador to guests, partners, and local networks
- Lead guest groups in high-value relational experiences and participate in tastings, lunches, and dinners
- Maintain close partnership with culinary collaborators while ensuring alignment with Krug's universe and values
Qualifications
- Minimum 15 years of professional experience, ideally in luxury hospitality, fine dining, or event reception management
- Demonstrated capacity to combine strategic vision with daily operational involvement
- Proven direct management of multidisciplinary teams and indirect management within a matrix organization
- Bilingual French/English; a third language is advantageous
- Strong proficiency in Microsoft Office Suite
- Knowledge of wine, Champagne, hospitality, and luxury sectors
- Exceptional attention to detail and commitment to quality standards
- Acute sensitivity to guest experience and bespoke hospitality codes in high-end service
- Strong ability to develop and mentor diverse profiles
- Significant budgetary management experience with demonstrated rigor and business acumen
Skills
Experience
Minimum 15 years of professional experience, ideally acquired in luxury hospitality, fine dining, or reception venue management. Demonstrated capacity to combine strategic vision with hands-on operational involvement. Proven experience directly managing multidisciplinary teams and working effectively within matrix organizational structures.
Education
Hospitality management degree, business school, or equivalent qualification with specialization in Food & Beverage is preferred.
Workplace
The successful candidate will be located in Reims, Grand Est, France.
Culture
Krug fosters a culture of excellence, innovation, and luxury, deeply rooted in its rich heritage. The workplace environment is characterized by a commitment to quality and a passion for delivering exceptional guest experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Krug, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Hospitality Director», «Director of Guest Experience», «Hospitality Manager», «Experience Strategy Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.