- Location
- New York City New York USA
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $28–33/hour
- Department
- Retail & Boutique Operations
- Posted
- Oct 21, 2026
About Kilian Paris
Kilian Paris is a distinguished luxury fragrance maison founded in 2007 by Kilian Hennessy, heir to a lineage of French cognac craftsmanship and savoir-faire. Renowned for its audacious olfactory creations, refillable objects, and theatrical aesthetic, the brand invites employees to contribute to a world where perfume is treated as an art of seduction, memory, and lasting elegance. As part of The Estée Lauder Companies, Kilian Paris offers the intimacy of a niche maison alongside the reach of a global luxury group, attracting talents passionate about creativity, client excellence, artisanal detail, and the codes of contemporary haute parfumerie.
Kilian Paris seeks a Counter Manager to lead and develop Sales Associates, deliver sales, service, and operational targets, and build customer relationships through strategic targeting and in-store events. The role calls for retail sales and team leadership experience, strategic and financial planning skills, and working knowledge of email and Microsoft Excel. This is a full-time regular position; the anticipated hourly range is $28.00–$33.00, with the exact rate dependent on experience, skills, education, and budget, and geographic location may affect the range.
Role & Responsibilities
- Lead, coach, and develop Sales Associates to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
- Lead a high-performing team.
- Develop and execute strategic plans, manage resources, and contribute to business planning, consumer insights, event management, customer relationship management, and front-line marketing.
Qualifications
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards.
- Pursues goals beyond what is required or expected.
- Recognizes others’ development needs and supports their growth.
- Anticipates, recognizes, and meets customers’ needs.
- Handles difficult customer service situations with diplomacy and tact.
- Guides others’ performance while holding them accountable.
- Cultivates and maintains extensive informal networks.
- Models respect, helpfulness, and cooperation.
- Strong attention to detail and organizational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership experience.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of computerized systems, including email and Microsoft Excel.
Skills
Experience
Retail sales experience; team leadership experience; strategic planning and execution experience. The required degree of experience depends on business and store size.
Workplace
The role is situated in New York City, New York, USA.
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Compensation
The base compensation for this position ranges from USD 28 to USD 33 per hour.
Benefits
Eligible employees may receive medical, dental, and vision insurance; wellness and family support programs; life and disability insurance; retirement savings plans; paid leave programs; education-related programs; paid holidays; vacation time; and other benefits, many of which are subsidized or fully paid by the company. The role is also eligible for participation in a competitive bonus program.
Culture
Kilian Paris fosters a refined, creative workplace culture rooted in the codes of haute perfumery, Parisian elegance, and bold olfactive storytelling. As an employer, it values craftsmanship, artistic curiosity, and a meticulous sense of luxury, encouraging teams to deliver distinctive client experiences with sophistication and passion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kilian Paris, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Manager», «Retail Counter Supervisor», «Beauty Sales Manager», «Counter Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.