Kilian Paris Counter Manager
- Location
- Monterrey Nuevo León Mexico
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Oct 6, 2026
About Kilian Paris
Kilian Paris is a distinguished luxury fragrance maison founded in 2007 by Kilian Hennessy, heir to a lineage of French cognac craftsmanship and savoir-faire. Renowned for its audacious olfactory creations, refillable objects, and theatrical aesthetic, the brand invites employees to contribute to a world where perfume is treated as an art of seduction, memory, and lasting elegance. As part of The Estée Lauder Companies, Kilian Paris offers the intimacy of a niche maison alongside the reach of a global luxury group, attracting talents passionate about creativity, client excellence, artisanal detail, and the codes of contemporary haute parfumerie.
Kilian Paris is seeking a Counter Manager in Monterrey to lead, coach and develop Sales Associates while delivering sales, customer-service and operational targets. The role owns customer recruitment and retention, business planning, in-store events, customer relationship management and team performance; it is a full-time regular position.
Role & Responsibilities
- Lead, coach and develop Sales Associates to achieve sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, customer relationship management and leadership of a high-performing team.
- Guide team performance and hold team members accountable.
- Recognize and meet customers’ needs, including handling difficult customer-service situations with diplomacy and tact.
- Develop others by identifying their development needs and strengthening their capabilities.
- Cultivate and maintain extensive informal networks.
Qualifications
- Proven leadership, coaching and business management skills gained in a fast-paced retail environment.
- Retail sales experience.
- Team leadership experience.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer-service skills and the ability to win people over.
- Results-oriented, with strong drive to meet objectives and standards and pursue goals beyond expectations.
- High attention to detail and strong organisational skills.
- Ability to work autonomously and contribute to a team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact and discretion when dealing with people.
Skills
Experience
Retail sales experience; degree of experience dependent on business and store size.
Workplace
The successful candidate will be located in Monterrey, Nuevo León, Mexico.
Benefits
Progressive career opportunities, training and development, and a competitive remuneration and benefits package.
Culture
Kilian Paris fosters a refined, creative workplace culture rooted in the codes of haute perfumery, Parisian elegance, and bold olfactive storytelling. As an employer, it values craftsmanship, artistic curiosity, and a meticulous sense of luxury, encouraging teams to deliver distinctive client experiences with sophistication and passion.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kilian Paris, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Counter Manager», «Beauty Counter Manager», «Beauty Sales Manager», «Sales Team Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.