- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 5, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring a permanent, full-time Team Leader in London to support the leadership team with customer experience, sales performance, team development and the smooth operation of the account. The role includes coaching and onboarding colleagues, maintaining counter and merchandising standards, and using POS and other retail systems; retail hours include evenings, weekends and holidays, except Christmas Day. Training, learning and development opportunities, and discounts across the L’Oréal portfolio are available, subject to applicable terms and eligibility.
Role & Responsibilities
- Create welcoming, personalised skincare consultations and recommend products suited to each customer’s needs.
- Share Kiehl’s story with confidence, demonstrating product knowledge, usage and application techniques.
- Build lasting customer relationships through thoughtful follow-up, clienteling and after-sales care.
- Represent Kiehl’s and L’Oréal Luxe with a professional, approachable and brand-appropriate presence.
- Work towards and contribute to sales targets by applying brand selling methods and delivering a consistent service flow.
- Identify opportunities to reach new customers, including engaging passers-by where appropriate.
- Support the delivery of brand strategies, events, promotions and product launches.
- Help create engaging experiences that encourage customer loyalty and repeat visits.
- Work collaboratively to create a positive, high-performing team environment.
- Support managers with coaching, feedback, onboarding and day-to-day team development.
- Step up to take on management duties where appropriate, as part of your development.
- Build positive working relationships with store and department managers and other key stakeholders.
- Help ensure the smooth and efficient running of the account, following company processes and guidance.
- Maintain excellent counter standards, including cleanliness, merchandising, product availability, testers and promotional materials.
- Use POS software and other required digital systems confidently.
- Complete required training and keep product and brand knowledge up to date.
Qualifications
- Passion for skincare, beauty and exceptional customer service.
- Friendly, approachable and collaborative style.
- Confidence communicating with customers and telling the Kiehl’s story.
- Strong interest in achieving sales results and developing leadership skills.
- Flexibility to work retail hours, including evenings, weekends and holidays, except Christmas Day.
- Willingness to learn and use POS and other retail systems.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Access to discounts across the L’Oréal portfolio; access to Kiehl’s training and L’Oréal learning and development opportunities.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Team Leader», «Beauty Team Leader», «Counter Team Leader», «Sales Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.