- Location
- Newton Massachusetts USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s seeks a Store Manager to support the District Manager in meeting store and individual sales goals, lead customer service and productivity, train employees, and maintain brand presentation and store operations. This is a permanent, full-time role requiring two closing shifts per week and two full weekends per month.
Role & Responsibilities
- Assist the District Manager in achieving store sales goals while meeting individual sales goals established by the management team.
- Deliver a best-in-class customer experience and uphold standards of service excellence.
- Lead productivity.
- Maintain regular attendance and punctuality for all scheduled shifts.
- Enforce company policies and procedures.
- Carry out store opening and closing procedures.
- Train new store employees.
- Execute visual directives, selling education tools, and customer service standards effectively.
- Maintain product and brand image presentation and keep the store neat and organized.
- Execute short- and long-term plans to achieve goals in support of the store’s business strategy.
- Develop customer relationships that encourage repeat business.
- Perform other job-related duties as assigned.
Qualifications
- Retail and/or cosmetics experience preferred.
- Prior key-holder experience preferred.
- Customer service experience.
- Communication skills.
- Analytical skills.
- Basic computer skills.
- Willingness to work two closing shifts per week and two full weekends per month.
- High school diploma or GED required.
- Must be at least 18 years old.
- Spanish or Mandarin bilingualism preferred.
- Able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as needed, and regularly lift up to 25 lb.
Skills
Education
High school diploma or GED.
Workplace
This position is based in Newton, Massachusetts, USA, within easy reach of Boston.
Explore jobs in Massachusetts or in the USA.
Benefits
Access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including unlimited e-learning access, Lunch & Learn sessions, and mentorship programs; Employee Resource Groups; mental health and wellness programs.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Boutique Manager», «Store Leader», «Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.