- Location
- Zagreb City of Zagreb Croatia
- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring a full-time Skincare Advisor (SkinPRO) for its Zagreb store on a fixed-term contract. The role focuses on customer consultations, product expertise, sales growth and relationship building, while supporting store operations and communicating performance and market insights to the Store Manager.
Role & Responsibilities
- Represent Kiehl’s, its philosophy and commercially sensitive strategies.
- Monitor and track individual sales.
- Communicate Kiehl’s mission and six core values to customers.
- Maximize sales during peak trading periods and ensure appropriate supervision of the sales floor.
- Follow the company’s in-store and point-of-sale education strategy, including individual customer consultations.
- Maintain a high level of product knowledge and accuracy in all service applications.
- Drive store sales by recommending additional products that meet customers’ needs and preferences.
- Help customers find substitute products when items are returned or out of stock, including locating products at another store.
- Build long-term customer relationships and develop business; use the 1–31 follow-up system and meet customer communication standards.
- Make appropriate, personalized product and sample recommendations, following strategic sampling guidance.
- Demonstrate advanced knowledge of products, ingredients and their application, and attend training every four months.
- Track the brand’s signature products daily and remain aware of daily, weekly and monthly targets.
- Support the Account/Store Management team across all aspects of the business.
- Use the customer recording system to maximize benefits for customers and the business.
- Communicate achievements regularly to the Store Manager.
- Monitor competitor activity and share relevant information with the Store Manager.
- Identify business opportunities in the community and share relevant information with the Store Manager.
Qualifications
- Experience in retail or service roles with a high level of service is an advantage.
- Experience in the cosmetics, fashion or hospitality industries is an advantage.
- Communicative, honest and open-minded, with a willingness to work as part of a team and contribute to team goals.
- Good knowledge of English.
- Cash register experience is an advantage.
Skills
Workplace
The successful candidate will be located in Zagreb, City of Zagreb, Croatia.
Explore jobs in Croatia.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Advisor», «Skincare Consultant», «Beauty Consultant», «Cosmetics Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.