- Location
- Sherman Oaks California USA
- Employment
- Part-Time
- Seniority
- Supervisor
- Compensation
- $19–20.50/hour
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is seeking a part-time Keyholder in Sherman Oaks to support store leadership, sales, customer experience, daily operations and team development. The permanent role includes opening and closing shifts, two closing shifts per week and two full weekends per month.
Role & Responsibilities
- Model excellent customer service and build lasting customer relationships that encourage repeat business.
- Support store and individual sales goals and help execute short- and long-term business strategies.
- Handle store opening and closing procedures, maintain brand image through visual presentation, and keep the store neat and organized.
- Assist with onboarding and training new team members, sharing product knowledge and enthusiasm for Kiehl’s.
Qualifications
- High school diploma or GED.
- Previous experience in retail, cosmetics, and customer service; prior keyholder experience is preferred.
- Strong communication and analytical skills, with basic computer proficiency.
- Able to work a flexible schedule, including two closing shifts per week and two full weekends per month.
- Able to work on the sales floor for extended periods and regularly lift up to 25 lbs.
- Authorized to work in the United States on a full-time, permanent, ongoing basis; immigration support or sponsorship is not offered.
- Spanish or Mandarin bilingual abilities are a plus.
Skills
Education
High school diploma or GED.
Workplace
This position is based in Sherman Oaks, California, USA, within easy reach of Los Angeles.
Explore jobs in California or in the USA.
Compensation
The base compensation for this position ranges from USD 19 to USD 20.50 per hour.
Benefits
Access to L’Oréal’s internal shop for discounted products; learning and development opportunities, including e-learning, Lunch & Learn sessions, and mentorship programs; mental health and wellness programs; and employee resource groups. The role also offers opportunities for growth, early responsibility, an inclusive environment, and participation in societal and environmental causes.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Sales Floor Supervisor», «Store Operations Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.