- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is hiring a part-time, fixed-term Keyholder in Calgary to support store management in achieving sales goals while meeting individual targets. The role delivers personalized beauty service, drives sales, supports daily operations and maintains store standards.
Role & Responsibilities
- Assist the Store Manager and Assistant Store Manager in achieving store sales goals while meeting individual sales goals set by the management team.
- Deliver an exceptional customer experience.
- Demonstrate product knowledge, including features, benefits, usage and application techniques, and provide service and beauty advice.
- Generate sales and achieve targets using the brand’s selling method, product knowledge and basic service flow; maximize opportunities through link-selling.
- Support daily point-of-sale operations.
- Enforce company policies and procedures.
- Follow brand CRM procedures to recruit and retain customers.
- Maintain the counter or store’s quality, appearance and cleanliness; maintain merchandising and ensure products are available on shelves.
- Acknowledge and record customer complaints and issues, and communicate them to the Store Manager.
- Share relevant information about competitors, clients and other key events with the Store Manager.
- Carry out store opening and closing procedures.
- Attend all scheduled shifts.
Qualifications
- Retail and/or cosmetics experience preferred.
- Previous keyholder experience preferred.
- Customer service experience.
- Strong communication skills.
- Diligent and responsible attitude.
- Analytical skills.
- Basic computer skills.
- Availability to work flexible hours, including nights and weekends.
- High school diploma or GED required.
- Must be at least 18 years old.
- Ability to work on the sales floor for extended periods, use stairs and/or a ladder as needed, and regularly lift up to 25 lbs.
- English is mandatory; a second language is an asset.
Skills
Education
High school diploma or GED required.
Workplace
The successful candidate will be located in Calgary, Alberta, Canada.
Explore jobs in Alberta or in Canada.
Benefits
Potential monthly sales bonus on top of hourly base wage; generous quarterly gratis allocation; clear career growth opportunities.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Keyholder», «Keyholder Sales Associate», «Store Keyholder», «Retail Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.