- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s seeks a Counter Supervisor in Chengdu to lead sales performance, consumer service and relationships, counter operations, inventory and team development. The role is full-time and includes brand and product training, performance bonuses, statutory social insurance and housing fund, supplementary medical insurance, company benefits, and paid annual and sick leave.
Role & Responsibilities
- Lead and coach the team to achieve sales targets; manage, allocate and track performance indicators.
- Raise counter service standards, deliver an exceptional consumer experience and strengthen consumer engagement.
- Manage counter consumer relationships and develop plans to retain existing customers and acquire new ones.
- Maintain strong working relationships with department stores and shopping centres, support their activities and build the brand’s reputation in the retail district.
- Monitor market trends and competitors, identify the counter’s strengths and uncover sales opportunities.
- Oversee compliance with company policies at the counter and among team members, and uphold the brand image.
- Use and maintain beauty retail systems, beauty equipment and digital tools relevant to the counter.
- Manage counter merchandise and inventory, ensuring stock counts and records are accurate.
- Track team performance, identify gaps, coordinate training, recommend solutions and coach team members.
- Manage, motivate and develop team members.
- Ensure staffing meets business needs and allocate shifts and duties appropriately.
- Communicate effectively with the team, cascade information, build loyalty and foster openness, collaboration and high morale.
- Maintain knowledge of the brand and its products, and uphold brand culture and values.
- Understand the beauty market and consumer trends, as well as company and brand policies and procedures.
- Use digital tools and follow BA team management procedures and guidelines, including the employee handbook.
- Plan and execute counter business activities and manage counter sales performance.
- Apply customer-centric service, retail operations, team coaching and performance management, teamwork facilitation, and communication and collaboration.
Qualifications
- Passion for the beauty retail industry.
- Strong communication and clear verbal expression.
- Strong people-management ability.
- Strong service orientation.
- Thoughtful, goal-oriented approach to career development and resilience at work.
- More than 2 years of relevant work experience preferred.
Skills
Experience
More than 2 years of relevant work experience preferred.
Benefits
Brand-specific professional training courses and the group’s training framework; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchase discounts and free products; paid annual leave and sick leave.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Counter Supervisor», «Retail Team Supervisor», «Beauty Retail Supervisor», «Counter Team Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.