- Employment
- Part-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s is seeking a Skincare Specialist for its Brent Cross Boutique in London on a part-time, fixed-term contract until 1 June 2027, working 24 hours. The role combines personalized skincare consultations and team guidance with customer experience, sales performance, brand advocacy, and counter operations.
Role & Responsibilities
- Design and deliver engaging skincare events and activations that build customer interest in Kiehl’s products.
- Coach and guide team members on skincare, enabling them to provide excellent service and achieve sales goals.
- Provide personalized skincare consultations and recommendations tailored to customers’ individual needs.
- Deliver Kiehl’s service model consistently, creating a welcoming and personalized customer experience.
- Demonstrate products, share Kiehl’s heritage, and provide tailored product knowledge, tips, and techniques.
- Represent Kiehl’s through exceptional service and merchandising standards.
- Stay informed about skincare and wellness trends to provide expert advice and recommendations.
- Meet individual and counter sales goals agreed with the line manager.
- Build customer relationships in-store and through digital channels to encourage loyalty and repeat business.
- Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Represent Kiehl’s on internal and external social media platforms in accordance with company guidelines.
- Participate in team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
- Maintain high hygiene and housekeeping standards, keeping the counter clean, organised, and inviting.
Qualifications
- Passion for skincare and the ability to share expertise, provide personalized advice, and help customers find products suited to their needs.
- Ability to build authentic customer relationships, understand individual needs, and help customers develop skincare routines.
- Awareness of current skincare and wellness trends, with the ability to connect with customers in-store and online.
- Drive, ambition, and enthusiasm for creating innovative in-store experiences and achieving results.
- Belief in and enthusiasm for Kiehl’s mission, values, and products.
Skills
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Competitive salary and commission scheme; access to a staff shop with products from over 35 L’Oréal brands; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; onboarding, ongoing training and mentorship, product previews, on-demand learning resources, and career development opportunities.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Skincare Specialist», «Skincare Advisor», «Beauty Advisor», «Skincare Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.