- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
The Kiehl’s Beauty Advisor in Hangzhou provides expert brand consultations, personalized product recommendations and exceptional customer experiences while achieving sales targets. The role also supports customer relationships, counter operations, merchandising, compliance and brand representation. Benefits include professional training, performance bonuses, insurance, company benefits, and paid annual and sick leave.
Role & Responsibilities
- Provide expert brand consultation and an exceptional customer experience while achieving sales targets.
- Meet all sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet consumer expectations.
- Maintain 360-degree consumer relationships, recruit new customers, and strengthen consumer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Understand beauty market trends and monitor competitors.
- Build and apply brand and category knowledge, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and guide customers through product experiences.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and follow up with care and empathy.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning, and stocktaking, while safeguarding store and counter property.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and protect the brand image.
Qualifications
- Knowledge of brand and product information.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Understanding of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear expression skills.
- Strong learning and adaptability skills, with a team-oriented approach.
- Strong service orientation.
- Resilience at work.
Skills
Workplace
This position is based in Hangzhou, Zhejiang, China.
Explore jobs in China.
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.