- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
The Beauty Advisor represents Kiehl’s in Xi’an, providing expert brand and product advice, personalized consultations, product experiences, and after-sales care while achieving sales targets and building customer loyalty. The role also supports counter operations, including merchandising, cleaning, stocktaking, retail systems, and compliance. Full-time position.
Role & Responsibilities
- Provide professional brand advice and an exceptional customer experience while achieving sales targets.
- Meet the sales targets set by the company.
- Use sales techniques to recommend suitable products and deliver a professional, personalized experience that meets consumer expectations.
- Build and maintain consumer relationships, recruit new customers, and increase consumer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Stay informed about beauty market trends and competitors.
- Maintain knowledge of the brand and category, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend appropriate products, and support customers in trying products.
- Represent the brand through a positive service attitude and after-sales service; understand customer profiles and follow up with care and empathy.
- Complete daily tasks assigned by the counter manager, such as merchandising, cleaning, and stocktaking, while safeguarding store and counter property.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and uphold the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- A strong interest in beauty retail.
- Good communication and clear verbal expression.
- Strong learning and adaptability skills, with a team-oriented approach.
- A strong service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplemental commercial medical insurance; regular company benefits, including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.