- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
The Beauty Advisor represents Kiehl’s in Xiamen, China, providing expert beauty consultations, personalized product recommendations, customer relationship management, and after-sales service while meeting sales targets. The role also supports counter merchandising, cleaning, stocktaking, asset security, and compliance, and includes professional training, bonus eligibility, insurance, employee benefits, and paid leave.
Role & Responsibilities
- Provide professional brand consultations and an excellent customer experience while achieving sales targets.
- Meet company-set sales objectives.
- Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet customer expectations.
- Build and maintain customer relationships, recruit new customers, and strengthen customer loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Monitor beauty-market trends and competitor activity.
- Maintain knowledge of brand and category expertise, including skincare, makeup techniques, and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products, and support customers in trying products.
- Represent the brand through attentive service and after-sales support; understand customer profiles and follow up with customers with empathy and strong communication.
- Carry out daily tasks assigned by the counter manager, including merchandising, cleaning, and stocktaking, while safeguarding store and counter assets.
- Use relevant retail systems, beauty equipment, and digital tools.
- Comply with company policies and procedures and uphold the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to embody the brand culture and values.
- Awareness of beauty-market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Familiarity with digital tools.
- Passion for the beauty retail industry.
- Strong communication and clear expression.
- Strong learning and adaptability skills, with a team-oriented approach.
- Strong customer-service orientation.
- Resilience at work.
Skills
Benefits
Brand-specific professional training; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits including holiday benefits, employee purchases, and free products; paid annual leave and sick leave.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Consultant», «Skincare Advisor», «Beauty Sales Advisor», «Cosmetics Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.