- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 11, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s seeks a Beauty Advisor in Wuhan to provide expert beauty consultations, personalized product recommendations and an exceptional customer experience while meeting sales targets. The role also covers customer relationship-building, counter operations and compliance. Full-time position with professional brand training, performance bonuses, insurance and paid leave.
Role & Responsibilities
- Provide professional brand advice and an outstanding customer experience while achieving sales targets.
- Meet company sales objectives using appropriate sales techniques and personalized product recommendations and experiences that meet customer expectations.
- Build and maintain customer relationships across the customer journey, recruit new customers and strengthen loyalty.
- Collaborate effectively with department store and shopping mall staff.
- Monitor beauty market trends and competitor activity.
- Maintain knowledge of the brand and its categories, including skincare, makeup techniques and fragrance.
- Identify customer needs, provide personalized consultations, recommend suitable products and facilitate product trials.
- Represent the brand through professional service and after-sales care; understand customer profiles and maintain timely, considerate contact with customers.
- Complete daily tasks assigned by the counter manager, including merchandising, cleaning and stocktaking, and safeguard store and counter assets.
- Use relevant retail systems, beauty equipment and digital tools.
- Comply with company policies and compliance requirements while protecting the brand image.
Qualifications
- Knowledge of the brand and its products.
- Ability to embody the brand’s culture and values.
- Understanding of beauty market and consumer trends.
- Knowledge of company and brand policies and procedures.
- Proficiency with digital tools.
- Passion for beauty retail.
- Strong communication skills and clear expression.
- Strong learning and adaptability skills, with a collaborative mindset.
- Strong customer-service orientation.
- Resilience at work.
Skills
Benefits
Professional training courses for the relevant brand; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; regular company benefits, including holiday benefits, employee purchasing and free products; paid annual leave and sick leave.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.