- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 4, 2026
About Kiehl’s
Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.
Kiehl’s seeks a Skincare Specialist for a permanent, full-time role of 40 hours at London Gatwick North Terminal. The role combines personalized skincare consultations, team coaching, customer experience, sales performance, events, brand advocacy, and counter operations; onboarding includes in-person and online modules during the first three months.
Role & Responsibilities
- Design and deliver innovative, engaging skincare events and activations that generate customer interest in Kiehl’s products.
- Coach and guide team members on skincare, helping them deliver exceptional customer service and achieve sales goals.
- Provide personalized skincare consultations and recommendations tailored to individual customer needs.
- Deliver Kiehl’s service model consistently, creating a welcoming, personalized experience for every customer.
- Demonstrate products, communicate Kiehl’s heritage, and share tailored product knowledge, tips, and techniques to meet customer needs.
- Represent Kiehl’s through exceptional service and merchandising standards.
- Keep abreast of skincare and wellness trends to provide expert advice and personalized recommendations.
- Achieve individual and counter sales goals agreed with the line manager.
- Build authentic customer relationships in-store and through digital channels to foster loyalty and repeat business.
- Inform new and existing customers about upcoming in-store events, promotions, and brand activations.
- Represent Kiehl’s and share expertise on internal and external social media platforms in line with company guidelines.
- Participate actively in team efforts and complete required training to maintain current product knowledge and brand expertise.
- Complete daily and weekly administrative tasks online and offline using Tamigo and One Retail.
- Maintain high standards of hygiene and housekeeping, keeping the counter clean, organized, and inviting.
Qualifications
- Passion for skincare and the ability to share expertise, provide personalized advice, and help customers select products for healthy, radiant skin.
- Ability to build authentic relationships, put customers at ease, understand their needs, and help them create individualized skincare routines.
- Awareness of current skincare and wellness trends, with the ability to connect with customers in-store and online and build a skincare community.
- Drive, ambition, and enthusiasm for challenges, innovative in-store experiences, and strong results.
- Commitment to Kiehl’s mission and values, with enthusiasm for representing the brand.
Skills
Workplace
The role is situated in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Commission scheme; access to products from over 35 L’Oréal brands through the staff shop; 30 days of holiday including bank holidays; discounted dental insurance; mental health and financial well-being support resources; referral bonuses; sustainability initiatives.
Culture
Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Kiehl’s, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Skincare Specialist», «Skincare Advisor», «Skincare Consultant», «Beauty Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.