Kiehl’s Beauty Advisor

About Kiehl’s

Kiehl’s began in 1851 as an apothecary on the corner of Third Avenue and East 13th Street in Manhattan. Its skincare counters still offer consultations and samples, two practices handed down from the pharmacy.

Role & Responsibilities

• Provide professional brand advice and an excellent customer experience while achieving sales targets.
• Meet all sales targets set by the company.
• Use sales techniques to recommend suitable products and deliver professional, personalized experiences that meet consumer expectations.
• Maintain 360-degree consumer relationships, recruit new customers and build consumer loyalty.
• Collaborate effectively with department store and shopping mall staff.
• Monitor beauty market trends and competitor activity.
• Maintain knowledge of the brand and category, including skincare, makeup techniques and fragrance.
• Identify customer needs, provide personalized consultations, recommend suitable products and guide customers through product experiences.
• Represent the brand through a positive service attitude and after-sales service; understand customer profiles and maintain timely contact with customers, using empathy and communication skills.
• Carry out daily tasks assigned by the counter manager, such as merchandising, cleaning and stocktaking, and safeguard store or counter assets.
• Use relevant retail systems, beauty equipment and digital tools.
• Comply with company policies and procedures to protect the brand image.

Qualifications

• Love of the beauty retail industry.
• Good communication and clear expression skills.
• Strong learning and adaptability skills, with a team-oriented approach.
• Strong service orientation.
• Resilience at work.
• Knowledge of brand and product information.
• Ability to uphold brand culture and values.
• Understanding of beauty market and consumer trends.
• Knowledge of company and brand policies and procedures.
• Proficiency with digital tools.

Skills

Benefits

Brand-specific professional training courses; performance bonus scheme; statutory social insurance and housing fund; supplementary commercial medical insurance; periodic company benefits, including holiday benefits, employee purchases and free products; paid annual leave and sick leave.

Culture

Store advisors ask about a customer’s routine, demonstrate products and offer samples to try at home. Some locations also offer skin analysis and facial treatments.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.