Kering Team Manager

About Kering

Kering is a global luxury group renowned for nurturing some of the world’s most influential Houses in fashion, leather goods, jewelry, and eyewear, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Boucheron. As an employer, Kering offers a distinctive environment where creative excellence, entrepreneurial spirit, and long-term sustainability converge. The Group empowers its talents to shape the future of luxury through innovation, craftsmanship, and responsible business practices. With an international culture grounded in diversity, inclusion, and shared ambition, Kering provides meaningful career opportunities for professionals seeking to contribute to exceptional brands while advancing a more sustainable and imaginative luxury industry.

Role & Responsibilities

• Lead and inspire the team to deliver exceptional client experiences, ensuring all Client Advisors embody a hospitality-driven and elevated service mindset
• Capture and leverage meaningful client insights to build long-term relationships and support personalized client development using clienteling tools
• Monitor Client Advisor performance and implement daily, weekly, and monthly plans to enhance clienteling excellence and achieve clear KPIs
• Lead by example on the sales floor, demonstrating the Kering Multibrand outlet selling ceremony and overseeing seamless client service flow
• Lead and support company-driven local events and product launches, ensuring client attendance and sales results
• Proactively address and resolve client concerns to strengthen satisfaction, loyalty, and long-term relationships
• Deliver regular coaching and constructive feedback to Client Advisors, supporting professional development and performance
• Drive the annual Performance and Development Conversation process for direct reports, inspiring career development opportunities
• Lead engaging morning briefings using varied facilitation techniques, delivering key business communication and daily objectives
• Foster a cross-category and cross-brand selling mindset among team members
• Support talent acquisition by identifying, attracting, and recruiting top talent through competency-based interviews
• Ensure effective onboarding for new joiners and manage employee-relations matters in partnership with Store Managers and People Partners
• Monitor team adherence to company policies and procedures, following up when needed
• Monitor assigned category performance and all store KPIs, proposing proactive action plans to reach targets
• Analyze store results consistently and partner with the Store Manager to provide recommendations and actionable improvement plans
• Partner with Store Managers and Merchandising team, providing feedback on products, stock situation, and category requests
• Collaborate to ensure Client Advisors continuously develop product expertise and maintain awareness of market trends
• Leverage digital tools and omnichannel platforms to support both in-store and online sales opportunities
• Oversee and support tracking and execution of special orders with effective Merchandising team coordination
• Collaborate with Operations, Human Resources, Loss Prevention, and cross-functional departments while adhering to company policies
• Plan and liaise with Store Managers to accurately schedule FTE according to team capabilities and traffic flow
• Allocate tasks and activities based on people's abilities and delegate effectively
• Support and maintain visual merchandising standards set by worldwide headquarters
• Maintain full organization of company assets in back and front of house per stock guidelines
• Support product handling, transactions, payment processes, and general store administration
• Support opening and closing of store as Manager on Duty, providing leadership and guidance to all Client Advisors on shift
• Optimize stock and inventory management, monitoring and reporting any risks
• Ensure optimal adherence to all key health, safety, and security aspects in partnership with Store Managers

Qualifications

• 4+ years of sales management experience in retail, luxury retail, or service-related industry
• High degree of ethics, professionalism, integrity, and ability to inspire trust and influence a team
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
• Industry awareness and strong business acumen
• Strong verbal and written communication skills and excellent organizational skills
• Passion for the fashion industry
• Flexibility to work a retail schedule including evenings, weekends, and holidays

Skills

Experience

4+ years of sales management experience in retail, luxury retail, or service-related industry; demonstrated track record of driving team performance and delivering exceptional client experiences in a luxury or high-end retail environment.

Education

Bachelor's degree in a related field is preferred.

Workplace

Culture

Kering fosters a dynamic, purpose-driven culture where creativity, entrepreneurship, and collaboration support the distinct identities of its luxury Houses. As an employer, the Group places strong emphasis on sustainability, diversity, and talent development, encouraging people to innovate responsibly while contributing to the future of modern luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.